Effective Date: 23 May 2024

At Pet Squad, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, petsquad.co.nz, and use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (e.g., credit card details)
• Order history

Non-Personal Information:

• Browser type and version
• Operating system
• IP address
• Pages you visit on our website
• Referring site details
• Duration of your visit

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Communicating with you regarding your orders and inquiries
• Improving our website and services
• Personalizing your shopping experience
• Sending promotional emails (you can opt-out at any time)
• Analyzing website usage to enhance our marketing strategies
• Ensuring compliance with legal obligations
  

   

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping, and email delivery.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies help us:

• Understand and save your preferences for future visits
• Compile aggregate data about site traffic and interactions
• Deliver personalized content and advertisements
• You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

5. Security of Your Information

We take the security of your information seriously and implement various measures to protect it. These measures include:

• Using secure sockets layer (SSL) encryption for sensitive information
• Regularly updating our software and systems to address security vulnerabilities
• Restricting access to your personal information to authorized personnel only

6. Your Rights and Choices
You have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe link in those emails.

To exercise any of these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Pet Squad Limited
Email: support@petsquad.co.nz
Phone: 0800-212-222

Thank you for choosing Pet Squad. We value your trust and are committed to protecting your privacy.