1. Introduction

Welcome to Pet Squad! These Terms and Conditions (“Terms”) govern your use of our website www.petsquad.co.nz (“Site”) and your purchase of products from us. By accessing or using our Site, you agree to comply with and be bound by these Terms.

2. Use of the Site

• • Eligibility: By using our Site, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
  • Account: When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
  • Prohibited Activities: You agree not to misuse our Site, including but not limited to engaging in fraudulent activities, uploading harmful content, or violating any applicable laws.

3. Products and Orders

• • Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not guarantee that all information is error-free or complete.
  • Pricing: Prices are listed in New Zealand Dollars (NZD) and include GST (Goods and Services Tax) unless otherwise stated. We reserve the right to change prices without notice.
  • Order Acceptance: Your order is considered accepted when we send you a confirmation email. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability or errors in pricing.

4. Payment

• • Payment Methods: We accept major credit cards, debit cards, and other payment methods as indicated on our Site.
  • Payment Processing: Payments are processed through secure third-party providers. We do not store your payment information.
  • Payment Issues: If your payment is declined or if there are issues processing your payment, your order may be delayed or cancelled.

5. Shipping and Delivery

• • Shipping Costs: Shipping fees are calculated at checkout based on your location and the size of your order.
  • Delivery Timeframes: We aim to deliver your order within the estimated timeframes, but delays may occur due to factors beyond our control.
  • Risk of Loss: Once the order is dispatched, the risk of loss or damage passes to you. Please ensure your delivery address is correct.

6. Returns and Refunds

• • Return Policy: If you are not satisfied with your purchase, you may return it within 30 days of receipt, provided the product is unused and in its original packaging.
  • Refunds: Refunds will be processed using the original payment method. Shipping fees are non-refundable.
  • Exchanges: We do not offer direct exchanges. You may return the unwanted item for a refund and place a new order for the desired item.

7. Intellectual Property

• • Ownership: All content on our Site, including text, graphics, logos, and images, is the property of Pet Squad or its licensors and is protected by intellectual property laws.
  • Use of Content: You may use our content for personal, non-commercial purposes only. Any unauthorized use of our content is prohibited.

8. Limitation of Liability

• • No Warranties: Our Site and products are provided on an “as is” basis without any warranties of any kind. We do not guarantee that our Site will be error-free, secure, or uninterrupted.
  • Liability Limitation: To the fullest extent permitted by law, Pet Squad is not liable for any indirect, incidental, or consequential damages arising from your use of our Site or products.

9. Indemnification

You agree to indemnify and hold Pet Squad harmless from any claims, damages, losses, or expenses arising out of your violation of these Terms or your misuse of our Site or products.

10. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or your use of our Site will be subject to the exclusive jurisdiction of the courts of New Zealand.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our Site after changes are made constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Pet Squad Customer Service
support@petsquad.co.nz
0800 212 222